The Department of Telecommunications (DoT) has launched two significant initiatives to enhance digital governance and transparency in the telecommunications sector. The Digital Intelligence Platform (DIP) and Chakshu facility, both accessible through the Sanchar Saathi portal, aim to provide comprehensive data and insights to stakeholders, including policymakers, industry players, and citizens.
Digital Intelligence Platform (DIP)
The Digital Intelligence Platform (DIP) is a data analytics tool that collects, processes, and visualizes vast amounts of data related to the telecommunications sector. The platform aims to:
- Provide a single window for accessing telecom-related data
- Enable data-driven decision-making and policy formulation
- Facilitate collaboration among various stakeholders
- Enhance transparency and accountability in the sector
DIP leverages advanced technologies such as big data, artificial intelligence, and machine learning to generate actionable insights. The platform integrates data from multiple sources, including:
- Telecom service providers
- Government agencies
- Public databases
- Social media platforms
Key Features of DIP
- Interactive dashboards for data visualization
- Customizable reports and analytics
- Real-time monitoring of key performance indicators (KPIs)
- Predictive analytics for forecasting trends and identifying potential issues
- Geospatial analysis for mapping telecom infrastructure and coverage
Chakshu Facility
Chakshu, which means “eyes” in Sanskrit, is a web-based facility that provides a comprehensive view of the telecommunications sector. The facility aims to:
- Provide a user-friendly interface for accessing telecom-related information
- Enhance transparency and accountability in the sector
- Facilitate citizen engagement and participation
- Enable performance monitoring of telecom service providers
Chakshu offers a range of features and services, including:
- Telecom service provider directory
- Tariff plans and pricing information
- Quality of service (QoS) metrics and benchmarks
- Grievance redressal mechanism
- Consumer education and awareness materials
Benefits of Chakshu
- Empowers consumers to make informed decisions
- Promotes competition among telecom service providers
- Encourages continuous improvement in service quality
- Facilitates timely resolution of consumer complaints
- Enhances overall consumer satisfaction and trust in the sector
Sanchar Saathi Portal
The Sanchar Saathi portal, launched by DoT in 2021, serves as a single platform for accessing various telecom-related services and information. The portal aims to:
- Provide a seamless and integrated user experience
- Facilitate ease of doing business in the telecom sector
- Enhance transparency and accountability
- Promote digital inclusion and empowerment
The DIP and Chakshu initiatives are integrated into the Sanchar Saathi portal, making it a comprehensive one-stop-shop for all telecom-related needs.
Impact and Benefits
The launch of DIP and Chakshu is expected to have a significant impact on the telecommunications sector, benefiting various stakeholders:
- Policymakers: Data-driven insights for informed decision-making and policy formulation
- Industry players: Level playing field, fair competition, and opportunities for innovation
- Citizens: Enhanced transparency, improved service quality, and empowerment through information
The initiatives align with the government’s vision of a Digital India, promoting digital governance, transparency, and citizen-centric services.
Key Data and Examples
The following table presents some key data and examples related to the telecommunications sector in India:
| Parameter | Value |
| Number of telecom subscribers | 1.17 billion (as of December 2023) |
| Number of internet subscribers | 825 million (as of December 2023) |
| Number of mobile towers | 6.5 million (as of December 2023) |
| Teledensity | 85.7% (as of December 2023) |
| Number of grievances resolved (2023) | 1.2 million |
Some examples of how DIP and Chakshu can be utilized:
- A policymaker can use DIP to analyze the impact of a new telecom policy on service quality and consumer satisfaction.
- A telecom service provider can use Chakshu to benchmark its performance against competitors and identify areas for improvement.
- A consumer can use Chakshu to compare tariff plans and choose the best option based on their usage patterns and preferences.
The launch of the Digital Intelligence Platform (DIP) and Chakshu facility on the Sanchar Saathi portal marks a significant milestone in the Indian telecommunications sector.
- These initiatives harness the power of data and technology to promote transparency, accountability, and citizen-centric services.
- By empowering stakeholders with comprehensive information and insights, DIP and Chakshu are expected to drive innovation, competition, and continuous improvement in the sector, ultimately benefiting the citizens of India.
- As the telecommunications sector continues to evolve rapidly, such digital initiatives will play a crucial role in shaping its future and ensuring that the benefits of digital connectivity reach every corner of the country.
- The launch of DIP and Chakshu is a step forward in realizing the vision of a Digital India, where every citizen is empowered with access to information and services.