The Ministry of Health and Family Welfare has initiated a new platform named “CovidIndiaSeva”. This interactive platform has been launched to enhance the communication between the public and government during the ongoing Covid-19 pandemic.
Twitter-Based Seva Solution
“CovidIndiaSeva” is essentially a Twitter Seva solution, where people can easily raise their queries regarding Covid-19. The public can reach out to the ministry by simply tweeting their questions or concerns @CovidIndiaSeva. This innovative use of social media for communication purposes marks a step forward in embracing transparent e-governance methods.
Backend Dashboard
At the backbone of @CovidIndiaSeva works an efficient dashboard, designed with the purpose of handling large volumes of tweets. Once a query is tweeted, the dashboard converts it into a resolvable ticket. These tickets are then assigned to the relevant authority for further action and real-time resolution.
Sharing Accurate Public Health Information
At the core of this initiative is the intention to share accurate and official public health information. Expert resources have been put in place to manage queries and share the most reliable information swiftly. This not only helps in disseminating vital health information on a larger scale but also makes the process faster.
A Direct Channel for Communication
“CovidIndiaSeva” is set to serve as a direct channel of communication between citizens and the government. This engagement is expected to bridge the gap that often results from lack of official information. It will contribute significantly to building a community fully informed about the on-going pandemic scenario.
Accessible To All
The aim of this Twitter Seva solution is not limited to certain sections of the society. The dedicated account @CovidIndiaSeva is accessible irrespective of the user’s location. It does not matter whether the concern is local or national in scope, the platform ensures to attend to all queries.
Source: TH