The MyGov Corona Helpdesk Chatbot has recently been in the spotlight after winning two awards in the categories of “Best Innovation for Covid-19 – Society” and “People’s Choice Covid-19 Overall Winner” at CogX 2020, a prestigious global event.
CogX 2020: A High-Profile Global Event
Held annually in London, CogX is an esteemed Global Leadership Summit and Festival of Artificial Intelligence & Emerging Technology. Drawing over 15,000 attendees from diverse sectors such as business, government, industry, and research, it’s a key event on the international stage. The awards distributed at CogX recognize global leaders in AI and emerging technologies, making these honors highly sought-after.
A Triumph for a Public, Private Partnership
The success of the MyGov Corona Helpdesk Chatbot is a testament to Public, Private Partnership (PPP). In this unique cooperation, public services targeting citizens were dished out by MyGov, while the technologically advanced solution, incorporating infrastructure, was conceived, shaped, and introduced by JioHaptik Technologies Limited, a private partner.
The Development of MyGov Corona Helpdesk Chatbot
The Chatbot, instrumental in providing citizen-centric services during the Covid-19 pandemic, was the result of a collaboration between MyGov, JioHaptik Technologies Limited, and WhatsApp. With each contributing their specific expertise, they successfully developed a chatbot that has had undeniable benefits for society during a time of crisis.
About MyGov
MyGov, established in 2014, holds the distinction of being the world’s largest citizen engagement platform. It fosters bilateral communication between the Government and Citizen, thereby encouraging participatory governance in India. This platform played a significant role in creating the award-winning chatbot, showcasing its ability to connect government and citizens effectively during a crisis.
There is no doubt that the MyGov Corona Helpdesk Chatbot has proved to be an essential tool during Covid-19, providing valuable services and resources to the public. Its recognition at CogX 2020 not only puts it on the global map but also exemplifies the potential of public-private partnerships in addressing significant societal issues. The successful collaboration between MyGov, JioHaptik Technologies Limited, and WhatsApp sets a precedent for future initiatives in leveraging technology for public welfare.
Whether it’s a global pandemic or any other societal issue, technology has immense potential to aid governments in fast and efficient communication with their citizens. This story of the MyGov Corona Helpdesk Chatbot is a case in point and is likely to inspire similar initiatives worldwide.
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