The National Consumer Disputes Redressal Commission (NCDRC) has rejected Cloudtail India Pvt. Ltd.’s appeal challenging the Central Consumer Protection Authority’s (CCPA) order concerning consumer rights infringement. The NCDRC, a quasi-judicial body formed in 1988 under the Consumer Protection Act, aims to address consumer grievances efficiently. The CCPA, established in 2020 under the Consumer Protection Act of 2019, serves as a regulatory authority overseeing consumer protection. It comprises a Chief Commissioner and two other commissioners, responsible for goods and services-related cases. District Collectors also hold the authority to probe consumer rights violations, unfair trade practices, and misleading ads.
Facts/Terms for UPSC Prelims
- Consumer Protection Act of 1986: Enacted in India to safeguard consumer interests and provide mechanisms for dispute resolution.
- Quasi-Judicial Commission: A body with some judicial powers to adjudicate disputes and make decisions, but not fully equivalent to a court of law.
- Central Consumer Protection Authority (CCPA): Regulatory body formed in 2020 under the Consumer Protection Act, 2019, responsible for upholding consumer rights and investigating violations.
- Nodal Ministry: The Ministry of Consumer Affairs, which holds responsibility for overseeing consumer-related matters.
