Sanchar Saathi Portal

The Sanchar Saathi portal was launched in May 2023 to address the growing concern of fraudulent communications in India. It serves as a platform for users to report and manage suspicious calls. Recently, the Department of Telecommunications (DoT) introduced the Sanchar Saathi mobile app. This app allows users to flag incidents directly from their call logs. It aims to enhance security and convenience for mobile subscribers.

Overview of Sanchar Saathi Portal

The Sanchar Saathi portal focuses on combating fraud calls. It provides tools for mobile users to safeguard their connections. The portal includes features like CEIR and TAFCOP. CEIR helps users block or trace lost phones. TAFCOP assists in managing mobile connections and detecting unauthorised usage.

Key Features of the Sanchar Saathi App

The Sanchar Saathi app builds on the portal’s features. Users can check how many mobile connections are registered in their name. They can disconnect unnecessary connections. The app also allows users to verify device authenticity. Reporting unauthorised connections is straightforward. This functionality enhances user control over their mobile security.

Government Initiatives for Broadband Connectivity

Alongside the app, the government introduced the National Broadband Mission 2.0. This initiative aims to expand broadband connectivity across India. It focuses on improving mobile network accessibility in remote areas. The vision includes intra-circle roaming at ‘Digital Bharat Nidhi’ funded 4G sites. These efforts are part of a broader strategy to enhance digital infrastructure.

Impact on Digital Ecosystem

The Sanchar Saathi app is expected to create a safer digital environment. It aligns with the government’s goal of ensuring the privacy and security of mobile users. By empowering users, the app aims to reduce the incidence of fraud and enhance overall trust in mobile communications.

Future Prospects

As technology evolves, the Sanchar Saathi app may incorporate more advanced features. Continuous updates will be essential to address emerging threats. The government remains committed to enhancing mobile security and connectivity.

Questions for UPSC:

1. Examine the role of technology in enhancing mobile security in India.
2. Discuss the significance of the National Broadband Mission in improving digital infrastructure.
3. Critically discuss the impact of mobile applications on consumer protection in the telecommunications sector.
4. With suitable examples, analyse the challenges faced in combating fraudulent communications in India.

Answer Hints:

1. Examine the role of technology in enhancing mobile security in India.

1. Technological advancements like the Sanchar Saathi app allow users to report fraud directly from call logs.
2. Central Equipment Identity Register (CEIR) helps in blocking or tracing lost devices, increasing user safety.
3. Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP) identifies and manages unauthorized mobile connections.
4. Encryption and secure communication protocols enhance data protection for users.
5. Government initiatives promote awareness and education on mobile security practices among consumers.

2. Discuss the significance of the National Broadband Mission in improving digital infrastructure.

1. The National Broadband Mission aims to expand internet connectivity, particularly in rural and remote areas.
2. It facilitates intra-circle roaming, enhancing network accessibility and service quality.
3. Improved broadband infrastructure supports economic growth and digital literacy initiatives.
4. It aligns with the government’s vision of a ‘Digital India,’ promoting technological inclusivity.
5. By enhancing connectivity, it supports various sectors, including education, healthcare, and e-governance.

3. Critically discuss the impact of mobile applications on consumer protection in the telecommunications sector.

1. Mobile applications like Sanchar Saathi empower users to manage their connections and report fraud effectively.
2. They enhance transparency regarding unauthorized connections and device authenticity.
3. Apps provide real-time access to information, improving user awareness and response to security threats.
4. However, reliance on technology may lead to privacy concerns if data is mishandled.
5. Continuous updates and user education are crucial to maximize benefits and mitigate risks.

4. With suitable examples, analyse the challenges faced in combating fraudulent communications in India.

1. High volume of spam calls and messages makes it difficult for users to distinguish between legitimate and fraudulent communications.
2. Limited awareness and understanding of security measures among consumers lead to vulnerability.
3. Fraudsters continuously adapt, using advanced techniques to bypass security measures, complicating detection efforts.
4. Regulatory challenges exist in enforcing stricter penalties for fraudulent activities and ensuring compliance.
5. Inadequate resources for telecom operators to monitor and manage fraudulent activities can hinder effective responses.