Grievance redressal is a crucial process. It addresses complaints and issues faced by individuals. Effective systems ensure justice and accountability. In India, various mechanisms exist for this purpose. These include consumer forums and ombudsman services. They aim to protect rights and provide timely resolutions. A robust grievance redressal system fosters trust in institutions. It promotes transparency and enhances citizen engagement.
Karnataka operationalised India’s first dedicated digital grievance redressal system for platform-based gig workers on 1 May 2026. Developed by the Karnataka Platform-Based Gig Workers Welfare Development Board in...
The Ayushman Bharat-Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) has seen advancements as of late November 2024. Approximately 14 lakh Ayushman Vay Vandana cards have been issued to senior...
The E-Daakhil portal has been successfully launched across all states and union territories in India. The recent inauguration in Ladakh on 22nd November 2024 marks milestone for consumer...
The Department of Consumer Affairs (DoCA) has intensified its efforts to address the increasing consumer grievances effectively. The National Consumer Helpline (NCH) has launched an expanded convergence programme,...
The Central Consumer Protection Authority (CCPA) introduced new guidelines to combat misleading advertisements in the coaching sector. This initiative aims to protect students from deceptive practices that often...
