Passenger protests refer to demonstrations by travellers expressing dissatisfaction with transport services. These protests often arise from issues like fare hikes, service delays, or unsafe conditions. They can occur in various modes of transport, including railways and buses. Such actions highlight the need for accountability in public transport. They also reflect broader social concerns about accessibility and quality of services.
In early December, IndiGo — India’s largest airline by market share — witnessed an unprecedented operational breakdown, cancelling over 5,000 flights in just ten days. What initially appeared...
