On the occasion of International MSME Day, the Ministry of Micro, Small & Medium Enterprises (MSME) launched the ‘CHAMPIONS 2.0 Portal,’ a single-window grievance redressal platform for Micro, Small & Medium Enterprises.
The CHAMPIONS Portal:
Resolving Issues and Encouraging Innovation The CHAMPIONS Portal, which stands for the Creation and Harmonious Application of Modern Processes for Increasing Output and National Strength, was launched on June 1, 2020, by the Ministry of MSME. It aims to provide comprehensive support to MSMEs by effectively addressing their issues and complaints. Here are some key points about the portal:
- Centralized Grievance Redressal: The portal acts as a centralized platform for MSMEs to register and seek resolution for their grievances. It streamlines the process by eliminating the need to approach multiple authorities or departments.
- Collaboration and Knowledge Sharing: The CHAMPIONS Portal encourages collaboration among MSMEs by facilitating the sharing of expertise and best practices. It enables MSMEs to connect with industry experts, mentors, and other stakeholders, fostering innovation and growth.
- Expansion of the Portal’s Scope: To meet the operational requirements and enhance its effectiveness, the MSME Ministry expanded the scope of the CHAMPIONS Portal. It onboarded various ministries, departments, government institutions, state governments, and banks. This expansion ensures a wider reach and access to resources for MSMEs across the country.
New Features of CHAMPIONS 2.0:
The revamped version of the CHAMPIONS Portal, known as CHAMPIONS 2.0, incorporates several new features to enhance its functionality and user experience. These include:
- AI-driven Chatbots: The portal now integrates AI-driven chatbots to provide real-time assistance and support to MSMEs. The chatbots can address common queries, provide guidance on various aspects of business, and offer solutions to frequently encountered challenges.
- Multilingual Interface: Recognizing the diverse linguistic landscape of India, CHAMPIONS 2.0 is available in 11 languages, including Hindi, Gujarati, Bengali, and Kannada. This ensures that MSMEs from different regions can access the portal and seek support in their preferred language.
- Real-time Feedback Mechanism: The portal incorporates a real-time feedback mechanism, enabling MSMEs to provide their inputs and suggestions for further improvements. This feedback will be instrumental in the continuous enhancement and analysis of the portal’s effectiveness.
Benefits and Impact:
The CHAMPIONS 2.0 Portal plays a crucial role in supporting the growth and development of MSMEs in India. By providing a dedicated platform for grievance redressal, knowledge sharing, and collaboration, it offers the following benefits:
- Streamlined Processes: MSMEs can now register their grievances and seek resolution through a single-window platform, saving time and effort previously spent navigating through multiple authorities.
- Access to Expertise: The portal facilitates interaction between MSMEs and industry experts, mentors, and government institutions. This enables MSMEs to access valuable guidance, advice, and support for addressing challenges and enhancing their operations.
- Promoting Innovation: The knowledge-sharing and collaboration opportunities on the portal encourage innovation and the adoption of best practices. MSMEs can learn from successful ventures, explore new ideas, and implement innovative solutions for business growth.
