The Union Minister of State for Science & Technology, MoS Personnel, Public Grievances, Pensions has introduced IGMS 2.0, an Intelligent Grievance Monitoring System. Developed by IIT Kanpur, this portal falls under the Department of Administrative Reforms and Public Grievances (DARPG). IGMS 2.0 offers real-time analysis of grievances filed and resolved, categorizing data by state, district, and ministry. The system leverages artificial intelligence (AI) to identify root causes of grievances and facilitates drafting letters for scheme or ministry selection, expediting grievance resolution. CPGRAMS, or Centralised Public Grievance Redress and Monitoring System, serves as an online platform for citizens to lodge grievances with government authorities 24/7, streamlining the process for efficient service delivery.
Facts/Terms for UPSC Prelims
- Department of Administrative Reforms and Public Grievances (DARPG): DARPG is a government department responsible for administrative reforms and addressing public grievances. It oversees initiatives like IGMS 2.0 to enhance governance and improve the grievance redressal process.
- Artificial Intelligence (AI): AI refers to the simulation of human intelligence processes by machines, such as computer systems. IGMS 2.0 uses AI capabilities to analyze grievances and identify their underlying causes, streamlining the resolution process.
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS): CPGRAMS is an online platform that allows citizens to submit grievances related to government services at any time. It connects to all Indian government ministries and departments, enabling efficient grievance handling.
- UMANG (Unified Mobile Application for New-age Governance): UMANG is a mobile application that integrates various government services and allows citizens to access them easily. It provides a user-friendly interface for services like CPGRAMS, making government services more accessible on mobile devices.
