India’s first Tele-MANAS chatbot, a digital initiative designed to engage with people in distress, has recently been launched in Jammu and Kashmir (J&K). The Tele-MANAS chatbot ensures the availability of health counsellors, clinical psychologists, and consultants round-the-clock, aiming to tackle mental health issues in the region.
Enhancing Mental Health Support in J&K:
- Availability of Round-the-Clock Counselling: The Tele-MANAS chatbot offers individuals in Jammu and Kashmir access to professional psychologists, health counsellors, and consultants round-the-clock. This availability is crucial in providing timely mental health support to those in distress, especially during critical moments.
- Launch at J&K Health Conclave: The launch of the Tele-MANAS chatbot took place during the J&K Health Conclave on Mental Health and Non-Communicable Diseases. This platform provided an opportunity to create awareness about the importance of mental health and highlight the role of digital technologies in addressing mental health challenges.
Technology-Driven Mental Health Support:
- Leveraging Digital Solutions: The Tele-MANAS chatbot represents an innovative use of technology to address mental health issues. By providing a platform for individuals to engage with trained counsellors and mental health specialists, the chatbot offers an accessible and user-friendly medium for seeking support.
- Impact of Tele-MANAS: Since its launch in Kashmir, the Institute of Mental Health and Neurosciences (IMHANS), Srinagar, has received over 10,500 distress calls within six months. This demonstrates the significant impact of Tele-MANAS in providing a vital channel for individuals to reach out for mental health assistance.
Understanding the Tele-MANAS System:
- Two-Tier System: The Tele-MANAS chatbot operates as a two-tier system under the Ministry of Health and Family Welfare. The first tier consists of State Tele MANAS cells, which comprise trained counsellors and mental health specialists. The second tier involves specialists at the District Mental Health Programme (DMHP) and Medical College resources, enabling physical consultation and access to eSanjeevani for audio-visual consultation.
- Integration of Resources: The integration of resources through the Tele-MANAS system ensures a comprehensive approach to mental health support. By leveraging the expertise of trained professionals at both state and district levels, individuals can access a range of services, including counselling, consultations, and necessary interventions.
Advantages of Tele-MANAS:
- Accessibility and Reach: The Tele-MANAS chatbot breaks down geographical barriers and increases accessibility to mental health support services. With round-the-clock availability, individuals in remote areas or with limited access to mental health facilities can seek assistance conveniently through their smartphones.
- Timely Intervention: The immediate availability of trained professionals through the Tele-MANAS chatbot allows for timely intervention in times of distress. This can help prevent the escalation of mental health issues and provide individuals with the necessary support and guidance.