New NHAI Guidelines to reduce waiting time in Toll Centres

National Highways Authority of India (NHAI) has issued guidelines for Toll centres related to reducing waiting time to 10 seconds per vehicle even during the peak hours of the day.

NHAI Guidelines

  • According to the guidelines issued, yellow lines will be marked at toll plazas 100 metres from the toll booth.
  • The marked yellow line will reduce the waiting queue of vehicles even during the peak hours.
  • If queue reaches beyond the 100 metres mark, vehicles at the front of the queue will be allowed to pass without paying any toll.

National Highways Authority of India (NHAI) has highlighted that it has been successful in transitioning to 100% cashless tolling from the month of February 2021. Overall the FASTag penetration in the country has reached between 96 % to 99 %.

Since the penetration of Electronic Toll Collection (ETC) in India is increasing daily, NHAI is now emphasising to construct upcoming toll plazas with new designs which are based on traffic projections for the next 10 years.

Electronic Toll Collection (ETC)

ETC is a system that automatically collects the toll or usage fee via wireless technology charged from the vehicles that are using toll roads, HOV lanes, toll tunnels and toll bridges, etc. ETC is a faster alternative to toll booths, as in toll booths the vehicles are required to stop and the driver has to manually pay toll with cash or card.  One such example of ETC is FASTag.

About FASTag

FASTag, operated in India by the NHAI is an electronic toll collection system that makes use of Radio Frequency Identification (RFID) technology to make toll payments directly from the account which is linked to it. The tag is generally affixed on the windscreen of the vehicles and doing so enables the driver to drive through toll plazas without stopping for making a manual transactions. IOCL, BPCL and HPCL, the state run oil companies have signed a MoUs in 2019 to enable the use of FASTag to make purchases at various petrol pumps.

About NHAI

Formed: 1998

Headquarter: Delhi

Chairman: Sukhbir Singh Sandhu


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