The Ayushman Sarathi WhatsApp chatbot was launched on 29 June 2026 and developed by the National Health Authority (NHA) under the Ministry of Health & Family Welfare to provide PM-JAY services via WhatsApp.
Key services on Ayushman Sarathi
- Eligibility check: Real-time verification of beneficiary eligibility under AB PM-JAY.
- Ayushman Card: Application, issuance and download of My Ayushman Card.
- eKYC and Aadhaar: eKYC redo and Aadhaar link / lock–unlock for PM-JAY account management.
- Senior-citizen card: Access to Ayushman Vaya Vandana Card services for citizens aged 70 and above.
- Claims & finance info: Wallet balance and treatment history for beneficiaries.
- Hospital locator: Find nearby empanelled hospitals and view basic hospital details.
- Grievance handling: Register, track and withdraw grievances; provide feedback digitally.
Technical & access details
- Access: Send “Hi” on WhatsApp to +91 72908 23838 or scan the QR code.
- Architecture: 24×7 API-based integration with PM-JAY backend for real-time transactions.
- Platform: Chatbot operates over WhatsApp to extend digital service reach to mobile users.
Integration & institutional facts
- Implementing agency: National Health Authority (NHA) under the Ministry of Health & Family Welfare.
- Digital health stack: Launched alongside initiatives such as Aarogya Setu 2.0 and a unified Drug Registry.
- PM-JAY cover: Cashless hospitalisation cover up to INR 5 lakh per family per year for secondary and tertiary care.
IASPOINT Booster Facts
- PM-JAY launch: Launched in 2018 as part of Ayushman Bharat National Health Protection Mission.
- NHA role: NHA is responsible for digital platforms, empanelment and operational guidelines of PM-JAY.
- Access detail: WhatsApp number for Ayushman Sarathi is +91 72908 23838 (verified launch channel).